resume

About
I am a creative person.  I am teachable and a very fast learner.  I am a writer, musician and artist whose various jobs as a band leader, promoter, admissions professional, computer specialist and barista makes me an ideal candidate for a career in a field that values a creative mind.  I have experience in promotion, sales, customer service, creative design and writing, social media tools, branding but most of all I am a thick-skinned, responsible person who is passionate about the work I do.

Experience
Hartford Coffee Company: Coffee Roaster/Marketing Manager, Barista
Employed from June 2009 to present
3974 Hartford Ave, St. Louis, MO 63116
(314) 771-5282
Supervisor: David Lawrence
As coffee roaster at Hartford I ensure the 15+ varieties of coffee we serve is both well stocked and of the highest quality possible
I prepare special orders for local businesses and churches who brew and serve our coffee
I coordinate fund raisers using our coffee to local churches
I market and promote Hartford’s whole bean sale to our local area and online community
As a barista I prepare drinks, serve customers in the cafe, prepare and serve breakfast, lunch, dinner and dessert specials

Greenville College: Admissions Counselor
Employed from June 2008 to June 2009
315 E College Ave, Greenville, IL  62246
(618) 664-7100 ext. 1
Supervisor: Michael Ritter
Assistant prospective students and families through the college admissions process
Positive, inviting attitude, hospitality and energy for in-person campus visits
Constant email and phone contact, “making the sales pitch”
Extreme knowledge of college programs, specialties, differences between other colleges, and the ability to communicate in a non-condescending way
Knowledge and implementation of social media in order to promote Greenville College’s “products,” our education, and how to plug-in prospective students

Apple, Inc.: Specialist
Employed from October 2007 to August 2008
2401 Saint Louis Galleria, St. Louis, MO, 63117
(314) 721-8444 ext. 5
Supervisor: Rob Proffer
Applying customer service techniques, such as asking relevant questions and assessing inquiries, to deliver the most adequate computer solution to each individual customer and, hence, enriching costumers’ lives
Hosting personal one to one training, which involves active listening, a substantial inclination toward patience and the ability to empower costumers to use products without assistance
Providing technical support experience for troubleshooting computer problems while encouraging and conciliating frustrated costumers

Starbucks Coffee Corporation: Coffee Master/Barista
Employed from August 2007 to June 2008
St. Louis Union Station, 1820 Market St., St. Louis, MO 63103 (Location now closed)
Supervisor: Jen Amunategui cell: 314-372-6110
Applying customer service techniques with a positive attitude
Leading Coffee Seminars after completing Coffee Master training
Managing time and resources efficiently, ensuring quality service and production
Utilizing multi-tasking skills, including simultaneously taking and producing orders, operating and maintaining equipment, and maintaining a clean and safe work environment

Pilots: Band Leader, Primary Songwriter & Promoter
Member from September 2004 and is currently a member
As primary songwriter, I oversee the creative direction of the band and have to then explain the “art” and “feeling” of the music to the various members of the band as well as managing disagreements
Creative marketing; proficiency in social media promotional tools like MySpace, Facebook, Twitter, as well as connecting with other local, regional and national artists, record label representatives, venue managers, and concert promoters

True Manufacturing: Production Employee
Employed from August 2006 to October 2007
True Manufacturing, 2001 E Terra Lane, O’Fallon, MO, 63366
(636) 240-2400
Supervisor: Joe Mudd
Producing refrigerator shells
Quality control,  repair, inter-employee relations
Assessing and filling orders
Basic sanitation, including weeping and trash removal

Home Decorators Collection/Home Depot Direct: Pre-Sale Worker
Employed from May 2005 to August 2006
Home Decorations Collection/Home Depot Direct
2025 Concourse Dr., Saint Louis, MO, 63146
(314) 521-6178
Supervisor: Jenny Brooks (No longer employed)
Furniture manufacturing and repair
Customer service

Greenville College Recording Studios: Studio B Manager
Employed from September 2004 to May 2006
Greenville College Recording Studios
315 E. College Ave., Greenville, IL 62246
(618) 664-0895
Supervisor: Michael Johnson
Studio maintenance and repair
People managing both artists and producers
Computer technical support (Microsoft Windows XP and Apple Mac OSX), troubleshooting and general assistance

Greenville College Student Union: Morning Assistant Manager
Employed from September 2005 to May 2006
Greenville College Student Union
315 E. College Ave., Greenville, IL 62246
(618) 664-6716
Customer service, register
Cooking, stocking
Ordering stock

Education
Greenville College, Greenville, IL
Enrolled from September 2002 to May 2006
Bachelor of Science degree in Contemporary Christian Music with an emphasis in Studio Recording
Graduated with Honors
Editorials Editor, The Papyrus Newspaper, 2005-2006
Recording Studio B Manager, 2004-2006
Student Senate (2003-2005)
Computer skills include Microsoft Office (Word, Excel, Powerpoint, Outlook), Apple iLife & iWork Suite, Adobe Photoshop, Adobe Acrobat, Internet Explorer, Mozilla Firefox, Safari, Digidesign Pro Tools, as well as technical Windows  & Macintosh OSX system programs, and troubleshooting knowledge.

Interests
Some of my interests include relationship development, music, recording, guitar, theology, philosophy, history, music and popular culture, reading, writing, Christianity and religion.

References
Employers:
Greenville College Admissions
Supervisor: Michael Ritter (618) 664-7100 ext 1

Starbucks Coffee Corporation
Supervisor: Jen Amantungi (314) 436-0437
Apple, Inc.
Supervisor: Rob Proffer (314) 721-8444 ext. 5

True Manufacturing
Supervisor: Joe Mudd (636) 240-2400

Student Union
Supervisor: Fonda Winchester (618) 664-6716

Personal:
Ian Kitterman (203) 543-0105
Relationship: Friend

Dr. Michael Johnson (618) 304-0895
Relationship: Professor

Sandi Carnahan (618) 664-7100 ext 1
Relationship: Co-Worker